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Frequently Asked Questions
This FAQ was last modified on 18th May 2024
ZikZaks Information
Why sell on ZikZaks?
The Chearaan’s global platform, ZikZaks, operates in over 173 countries and regions. As a tech provider for META, Chearaan enables sellers to automate posting and replies on Facebook, Instagram, and WhatsApp, providing access to over 2 billion users.
Visit Chearaan or Chearaan-Whats for more details.
In what categories of ZikZaks I can not sell?
You can not sell food products and beverages, media (books, CDs, DVDs, vinyl and similar) and those that are not listed in the previous section. You also can not sell illegal or illegally traded products, as well as products that prohibit the ZikZaks policy.
What is the cost of selling on ZikZaks?
In ZikZaks you will only pay for each product you sell. Commissions vary between 3% and 8% depending on the product category.
Is there a fixed cost to sell on ZikZaks?
On ZikZaks there is no fixed cost for sellers.
More FAQ
In which countries can I sell my products through ZikZaks?
The countries of sale open to Malaysian sellers are: Malaysia, Indonesia, India, Singapore, Thailand, Vietnam, Germany, Austria, Belgium, Cyprus, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands and Portugal. We work constantly to open new markets, we will inform you at the moment.
What requirements are necessary to register as a seller on ZikZaks??
To register as a seller on ZikZaks, you will be asked for a series of legal, fiscal and personal documents depending on the legal nature of your company. At this time we only accept companies and freelancers.
What are the costs of selling on ZikZaks?
The list below are the costs for selling on ZikZaks, which shall be subject to change from time to time.
Name | Details | Fee (excluding SST) | Fee (including SST) |
Marketplace Commission | ZikZaks collects a fixed fee per order item. After an order is successfully delivered to buyers, ZikZaks will automatically deduct a fee from the final order/payout settlement. This is the Marketplace Commission Fee, and is charged based on rates that differ for each product sub-category. The Marketplace Commission Fee rate by product cluster, is: For more details of the fee rate for each product sub-category, how to calculate the fee of your order, and other FAQs, please read this article. *In compliance with Malaysia’s new services tax (SST) rate increase, ZikZaks will be increasing the SST charged to vendor from 6% to 8% starting from 00:00, 1st of March 2024 Malaysia time (GMT+8). **Starting from 00:00, 1 March 2024, Malaysia time (GMT+8), ZikZaks adjusts the Marketplace Commission Fee charged to each product sub-category. | 1.20% – 3.50% | 1.50% – 4.12% |
Transaction Fee | Charged from payment gateway & processors, who securely accepts payment from buyers after verifying their successful payment through online banking, credit card processing & other payment methods. | 1.85% | 2.12% |
Shipping Fee Program | Only for sellers who join the Shipping Fee Program, a service fee will be charged for all successfully delivered orders for registered sellers with the stated charges. For updates of Shipping Fee Program and its new benefits click here | 4.50% | 5.20% |
How Do I Place an Order?
Select the product and click add to cart. Then checkout to pay. Your order will be created upon successful payment.
How Should I to Contact if I Have Any Queries?
You can chat via the app or click here.
Do I Need an Account to Place an Order?
Yes. You can download the App from Google Play or Apple Strore and register. Or click here to register.